How we help

Floating Support Services


Floating Support is a flexible, free service that provides housing-related support for individuals for up to two years.


This is ideal for persons whose complex needs – often due to addiction – make it difficult for them to attend regular meetings or to engage in group activities.

The Floating Support service aims to assist people who are facing difficulties in sustaining their tenancy.


Advice and practical help is given in the following areas:


  • Budgeting, and financial management
  • Housing rights and responsibilities
  • Claiming welfare benefits, paying bills and debts
  • Setting up home and resettlement support
  • Understanding tenancy agreements
  • Life skills and being independent at home
  • Staying safe at home
  • How to access daytime activities, training, education and employment within a community
  • Finding a doctor and accessing other necessary services in the community
  • Dealing with other agencies
  • Neighbour issues
  • Emotional  health issues
  • Advocacy


We accept referrals from other agencies but anyone over 18 in need of our support can contact us or call at our Drop-In Centre at


36 Townsend Street, Belfast BT13 2ES

Telephone 028 90 240424


We are open from 8am to 10pm, 365 days of the year!



Open from 8am to 10pm, 365 days of the year. Contact us now on:


 028 90 240424 / Outreach Team: 07894 931047

The Welcome Organisation is a Registered Charity – Number XR 8945/1 with Company Limited by Guarantee Northern Ireland status

Reg NI 070562. Our registered address is Unit 36, 28 Townsend Street Belfast BT13 2ES